An update to this post, The Melting Pot. I am not one to complain. So , the night that my husband and I were at the melting pot the manager of the Melting Pot came around and asked how our meal was, I wanted to cry when he asked. But instead, both Big Daddy and I gave a dry and unenthusiastic, "fine". Which if you are a man, I hope you can decode. Fine is interpreted by the vocal response. Don't mistake it, for it may be your last.
I know, I should have spoken up then and been forthcoming. But I didn't. And I apologize for it.
The manager then asked if we would take an online survey of our experience. After my experience and feelings about the night, of course I filled out the survey. And on Friday, a call, from the manager, who received the survey. He offered a very sincere apology and a full money credit for our meal. I was very impressed with the manager's urgency and desire to please. I want to personally thank the manager for his attempts to make us happy and to listen to our concerns. It is most appreciated. And for what it is worth, though I was disappointed with my meal in general, I do recommend the chocolate fondue. On the website, The Melting Pot will send you a free coupon if you register. Hopefully your experience will be greater than mine.
Shrimp & Sausage Sauce Piquant
4 years ago